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Customer Service Ambassador

2 months ago


Broxburn, West Lothian, United Kingdom Thrifty Car & Van Rental Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch, you will be responsible for delivering exceptional customer service to our clients, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities
  • Provide exceptional customer service to clients face-to-face and over the phone
  • Process rental agreements, calculate quotations, and build rapport with clients
  • Check vehicles before and after rentals and assist other departments as needed
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • Previous experience in the service industry, preferably in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Hold a full-valid driving license for a minimum of 12 months, with no more than 9 points on your DVLA check
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Comprehensive training and support
  • Discounted car hire rates and access to our Thrifty Savings platform