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Travel Centre Team Leader
2 months ago
We are seeking a highly skilled and experienced Travel Centre Team Leader to join our team at West Yorkshire Combined Authority. As a key member of our team, you will be responsible for leading and managing a team of travel centre staff, ensuring excellent customer service and operational efficiency.
Key Responsibilities- Lead and manage a team of travel centre staff, providing guidance and support to ensure excellent customer service and operational efficiency.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless integration of travel centre services.
- Monitor and analyze performance metrics to identify areas for improvement.
- Ensure compliance with company policies and procedures.
- Proven experience in a leadership role, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Knowledge of customer service principles and practices.
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
