Night Receptionist

4 weeks ago


Reading, Reading, United Kingdom Coppa Club Full time
Join Our Team at Coppa Club

We are seeking a Night Receptionist to join our team at Coppa Club. As a Night Receptionist, you will be responsible for ensuring our guests have a seamless and welcoming experience during the night hours.

Key Responsibilities:
  • Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience.
  • Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism.
  • Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns.
  • Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly.
  • Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded.
  • Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department.
Requirements:
  • Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive.
  • Customer Service: Passionate about providing excellent service and ensuring guest satisfaction.
  • Communication: Strong interpersonal and communication skills, in person and over the phone.
  • Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise.
  • Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively.

We offer a range of benefits, including a competitive salary, opportunities for career development, and a supportive team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.


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