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Senior Technical Support Specialist

2 months ago

Wimborne Minster, Dorset, United Kingdom Aspire Jobs Limited Full time

Job Summary:

Aspire Jobs Limited is seeking a highly motivated and experienced Senior Technical Support Specialist to join our growing team. The successful candidate will be responsible for providing remote technical helpdesk support, working closely with customers and the team to resolve technical issues and improve customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Work closely with the team to resolve technical issues and improve customer satisfaction
  • Contribute to the design and implementation of technical solutions
  • Manage and prioritize technical projects and tasks
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong technical knowledge of Microsoft 365, Windows, and Mac operating systems
  • Experience with Group Policy, Active Directory, and SharePoint
  • Knowledge of network infrastructure, including broadband, leased lines, LANs, and VLANs
  • Experience with remote backup and firewall procedures
  • Good customer service skills and ability to work under pressure
  • Strong attention to detail and time management skills
  • Ability to work as part of a team and be highly organized

Preferred Qualifications:

  • Microsoft Certified on Prep/Cloud or equivalent
  • Hyper V / VMware
  • CCNA or equivalent
  • FortiGate/Cisco Firewalling or equivalent
  • ITIL or equivalent