Maternity Booking Clerk/Receptionist
5 days ago
We are seeking a highly skilled and experienced Maternity Booking Clerk/Receptionist to join our team at East and North Hertfordshire NHS Trust. As a key member of our administration team, you will provide exceptional customer service to patients and relatives, ensuring a seamless and efficient experience.
This role involves cross-site reception cover for our hospitals, as well as office-based administration supporting the maternity service. You will be responsible for managing referrals, phone lines, preparing clinics, and performing various administrative tasks.
We are looking for someone with excellent communication skills, who can work effectively in a fast-paced environment and prioritize tasks to meet deadlines. If you have a passion for delivering high-quality care and are committed to our values of Include, Respect, and Improve, we would love to hear from you.
Main Duties of the JobThe successful candidate will be responsible for:
- Providing administrative support to the Obstetrics and Gynaecology Directorate, including managing referrals, phone lines, and preparing clinics.
- Dealing directly with patients and relatives over the telephone and in person, accurately registering and updating details onto hospital and national databases.
- Assisting in any enquiries from internal or external agencies.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide. Our 6,000-strong dedicated staff ensure our patients receive the best care. We are committed to being a Disability Confident employer and have achieved our status in 2019.
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
Person SpecificationThe ideal candidate will have:
- NQV qualification in customer care or equivalent.
- Significant experience working within the NHS or other healthcare environment.
- Relevant experience of working with databases.
- Ability to use MS Office, including Word, Excel, and E-mail.
We are committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community. We want to create a workforce that represents the communities we serve. We are on a journey to become a more inclusive organisation and welcome applications from everyone regardless of their background.
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