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Network Infrastructure Specialist

2 months ago

Gatwick, United Kingdom Click Recruitment Full time
Job Specification

Are you a skilled Network Engineer looking for a challenging role that utilizes your expertise in Aruba WiFi products? We have an exciting opportunity for a Network Infrastructure Specialist to join our team at Click Recruitment.

This role is based out of Gatwick and requires the successful candidate to live approximately 30-40 minutes from the area. As a Network Infrastructure Specialist, you will be responsible for providing network infrastructure support across a large client campus, with a primary focus on wireless estate management.

The ideal candidate will have at least 6 years of networking experience working with Aruba WiFi products, as well as certification in Clearpass and Airwave. You will be working as part of an onsite team, providing day-to-day support and managing the delivery of upgrades and project activities.

Key Responsibilities:

  • Troubleshooting hardware and firmware issues on all networking infrastructure.
  • Being a primary point of contact for user issues and queries.
  • Configuring and deploying network equipment.
  • Adhering to strict policies and processes around security and data protection.
  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
  • Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system.
  • Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
  • Working with Aruba Airwave & Clearpass.
  • Close contact with the customer to ensure the project deliverables.
  • Manage communication with customer on complex technical problems.
  • Creating internal technical documents for local team.
    • Complete Passive or Active Wireless surveys.
    • Completion of firmware reviews & updates.
  • Risk ownership and Escalation.
  • Primary contact & ownership of wireless service across the estate.
  • Driving HPE value-add service enhancements through innovation and process improvement.

Essential Skills:

  • Aruba / HPE Network accreditation minimum Professional.
  • Comfortable working with Aruba Clearpass & Airwave products.

Proven extensive networking background, minimum 4 years experience.

Exceptional customer service skills including the ability to simplify technical detail.

Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.

Confident, collaborative working style and able to interface with people of all levels.

Proactive approach to work activities & support of colleagues.

Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

Knowledge of network equipment from the following vendors - Cisco, Nokia & HPE/Aruba.

Desirable Skills:

  • Beneficial to have knowledge of Palo Alto & Fortinet Firewalls.

Network Management: HPE IMC and Solarwinds.

ITIL Service Management Foundation.

Experience of IT incident management.

  • Knowledge of multiple vendors equipment.
  • Operational delivery support & implementation of new network support services for large UK based clients.

Fluke & other cable test equipment.