Process Improvement Lead

1 week ago


Manchester, United Kingdom LG select Ltd Full time
Job Description

LG Select Ltd is seeking a highly motivated and experienced professional to join our team as a Customer Journey Manager. This is a newly created opportunity to support growth for a thriving Financial Services business.


Candidates must have worked in an FCA regulated business and have good knowledge of Consumer Duty. The ideal candidate will be ambitious, data-driven, and eager to work in a rapidly growing business where there is a genuine opportunity to innovate and build a best-in-class function.


The role is offered with Hybrid working, with the option to work from our office base in Lancashire or Yorkshire. The salary is up to £60k, plus up to 20% performance-related bonus and a full benefits package.


Main Responsibilities

The Customer Journey Manager will be accountable for ensuring that regulated and critical business processes are designed to deliver good customer outcomes and adhere to industry regulation. This role will support our ongoing commitment to Consumer Duty by bringing all areas of the business together to support delivery and tracking of customer initiatives across all areas of the business.


Key Responsibilities:

  • Ensuring processes are working to the intended standard, delivering fair customer outcomes and are adhering to regulatory and company frameworks.
  • Ensuring processes are documented, optimized, and improved.
  • Supporting interactions with regulators and clients on their individual processes.
  • Ensuring that product design is robust and aligns with the needs and expectations of our customer base.
  • Continuously measuring product performance against key performance indicators (KPIs).
  • Identifying areas where products may be underperforming, where service standards aren't being met, or where there could be potential customer harm.


Reporting Structure:

The Customer Journey Manager will report to the Head of CX and First Line of Defence.


What We Offer:

LG Select Ltd offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering excellent customer outcomes and are looking for a talented individual to join our team.



  • Manchester, United Kingdom LG select Ltd Full time

    Job Title: Customer Journey ManagerCompany: LG Select LtdJob Type: Full-timeLocation: Hybrid (Lancashire or Yorkshire)Job Description:Main Purpose:To ensure that regulated and critical business processes are designed to deliver good customer outcomes and adhere to industry regulation. This role will support the company's ongoing commitment to Consumer Duty...


  • Manchester, United Kingdom LG select Ltd Full time

    Job Title: Customer Journey ManagerCompany: LG Select LtdJob Type: Full-timeLocation: Hybrid (Lancashire or Yorkshire)Job Description:Main Purpose:To ensure that regulated and critical business processes are designed to deliver good customer outcomes and adhere to industry regulation. This role will support the company's ongoing commitment to Consumer Duty...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    Job Title: Finance Process Improvement Project LeadAt Barcrest Group Limited, we are seeking a highly skilled and experienced Finance Process Improvement Project Lead to join our team. This is a 12-month fixed-term position that offers an exciting opportunity to make a significant impact on our accounts receivable operations.Key Responsibilities:Lead...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    Job Title: Finance Process Improvement Project LeadAt Barcrest Group Limited, we are seeking a highly skilled and experienced Finance Process Improvement Project Lead to join our team. This is a 12-month fixed-term position that offers an exciting opportunity to make a significant impact on our accounts receivable operations.Key Responsibilities:Lead...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary On a 12 month fixed term basis we are seeking a highly skilled and...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Process Improvement Project Lead to join our team at Barcrest Group Limited. As a key member of our corporate team, you will be responsible for leading initiatives focused on optimizing our Accounts Receivables processes, specifically the invoicing processes.Key ResponsibilitiesLead end-to-end...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Process Improvement Project Lead to join our team at Barcrest Group Limited. As a key member of our corporate team, you will be responsible for leading initiatives focused on optimizing our Accounts Receivables processes, specifically the invoicing processes.Key ResponsibilitiesLead end-to-end...


  • Manchester, United Kingdom Robert Walters Full time

    Job DescriptionJob Title: Process Improvement ManagerJob Summary:We are seeking a highly motivated and experienced Process Improvement Manager to join our team at Robert Walters. As a Process Improvement Manager, you will play a key role in driving continuous improvement initiatives across the organization.Key Responsibilities:Support the Continuous...


  • Manchester, United Kingdom Robert Walters Full time

    Job DescriptionJob Title: Process Improvement ManagerJob Summary:We are seeking a highly motivated and experienced Process Improvement Manager to join our team at Robert Walters. As a Process Improvement Manager, you will play a key role in driving continuous improvement initiatives across the organization.Key Responsibilities:Support the Continuous...

  • ITIL Process Lead

    1 week ago


    manchester, United Kingdom Cognizant Full time

    Job DescriptionOverviewCognizant is seeking an experienced ITIL Service Configuration Lead to join our Cloud Infrastructure & Security services practice. As a key member of our team, you will be responsible for leading the execution of ITIL processes, ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesITIL Process LeadershipAct...


  • Manchester, United Kingdom Gazelle Global Full time

    Job DescriptionSenior Process Improvement SpecialistAt Gazelle Global, we are seeking a highly skilled Senior Process Improvement Specialist to lead our process improvement initiatives. As a key member of our team, you will be responsible for designing, proposing, and executing projects that drive business growth and efficiency.Key Responsibilities:Lead the...


  • Manchester, United Kingdom Gazelle Global Full time

    Job DescriptionSenior Process Improvement SpecialistAt Gazelle Global, we are seeking a highly skilled Senior Process Improvement Specialist to lead our process improvement initiatives. As a key member of our team, you will be responsible for designing, proposing, and executing projects that drive business growth and efficiency.Key Responsibilities:Lead the...

  • Mechanical Fitter

    2 weeks ago


    Manchester, United Kingdom Musk Process Services Full time

    Musk Process Services, a leading provider of integrated building and facilities management services, is seeking a skilled Mechanical Fitter to join their team within the Musk Process Services division.Key Responsibilities:Carry out planned preventative maintenance on various equipment and machinery within the site's buildings.Attend to breakdowns and perform...


  • Manchester, United Kingdom Infused Solutions Full time

    About the RoleThis is a key position within Infused Solutions, requiring a strong understanding of incident management and ITIL best practices. The successful candidate will be responsible for maintaining and improving the incident management process, ensuring procedures are documented and followed.Key ResponsibilitiesMaintain and improve the incident...


  • Manchester, United Kingdom Infused Solutions Full time

    About the RoleThis is a key position within Infused Solutions, requiring a strong understanding of incident management and ITIL best practices. The successful candidate will be responsible for maintaining and improving the incident management process, ensuring procedures are documented and followed.Key ResponsibilitiesMaintain and improve the incident...


  • Manchester, United Kingdom Searchability® Full time £60,000

    Job Summary:We are seeking a highly motivated and detail-oriented Business Systems Analyst to join our team at Searchability®. As a key member of our Product Team, you will play a crucial role in identifying business problems, establishing return on investment, and setting agreed-upon success metrics.About the Role:Support the Product Team: Collaborate with...


  • Manchester, United Kingdom GENEWIZ Full time

    Job SummaryAzenta Life Science is seeking a highly skilled Manufacturing Engineer to join our team in Manchester. As a key member of our manufacturing team, you will be responsible for improving the efficiency, quality, and productivity of our manufacturing cells, Automated Storage installation, and Commissioning.Key ResponsibilitiesDeliver projects on time...


  • Manchester, United Kingdom GENEWIZ Full time

    Job SummaryAzenta Life Science is seeking a highly skilled Manufacturing Engineer to join our team in Manchester. As a key member of our manufacturing team, you will be responsible for improving the efficiency, quality, and productivity of our manufacturing cells, Automated Storage installation, and Commissioning.Key ResponsibilitiesDeliver projects on time...


  • Manchester, United Kingdom Co-op Full time

    We’re looking for a Process Analyst to join the Optimisation Centre (OC) team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group...


  • Manchester, United Kingdom Royal Mail Group Full time

    **Job reference number** **299269** Head of Process Improvement & Controls - Hybrid Working - FTC 6 Months and/or Perm Competative Salary Car allowance Healthcare Annual bonus potential Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service Full time 6 Month FTC and Permanent Option Several location...