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Job Summary:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at KPI Recruiting Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Handle incoming calls and requests from customers via telephone and email, providing timely and effective solutions to their queries.
- Account Management: Process details in a timely manner, ensuring accurate and up-to-date customer information.
- Liaison and Communication: Liaise with clients via telephone and email, maintaining strong relationships and resolving any issues that may arise.
- Email Management: Manage the shared email inbox, responding to customer inquiries and resolving any issues in a timely manner.
- Contract Management: Process and maintain customer contracts, ensuring details are correct and payments are up to date.
- Customer Account Management: Manage customer accounts, keeping them updated and accurate, and ensuring seamless communication with clients.
Company Benefits:
- Competitive Salary: We offer a competitive salary package, including a bonus scheme.
- Pension Scheme: We have a comprehensive pension scheme in place, ensuring your financial security.
- Free Parking: Enjoy free parking facilities, making your commute to work stress-free.
- Stocked Kitchen Facilities: Take advantage of our fully stocked kitchen facilities, perfect for a mid-morning snack or lunch.
- Modern Offices: Work in our modern and comfortable offices, equipped with the latest technology.
- Casual Dress: Enjoy a relaxed and casual dress code, perfect for a comfortable working environment.
Requirements:
- Exceptional Customer Service Skills: Possess exceptional customer service skills, with the ability to provide timely and effective solutions to customer queries.
- Ability to Multitask: Demonstrate the ability to multitask, handling multiple customer requests and tasks simultaneously.
- Team Player: Be a good team player, working collaboratively with colleagues to achieve common goals.
- Hardworking and Reliable: Be hardworking and reliable, with a strong commitment to delivering high-quality results.
