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Customer Service Representative
2 months ago
We're seeking a highly motivated and enthusiastic Team Member to join our team at Hollywood Bowl Group in Glasgow (Coatbridge). As a Team Member, you will be at the forefront of delivering exceptional customer experiences, ensuring our customers have an enjoyable and memorable time at our centre.
Key Responsibilities- Provide outstanding customer service, ensuring a warm and welcoming experience for all customers
- Work collaboratively with colleagues to maintain a clean and safe environment, adhering to health and safety standards
- Support the delivery of food and beverage services, including serving customers and maintaining a high level of presentation
- Participate in ongoing training and development to enhance skills and knowledge, with opportunities for career progression
- Work flexible hours, including evenings, weekends, and public holidays, to meet the needs of our customers
- A competitive hourly rate, with opportunities for overtime and bonuses
- Access to apprenticeship programmes and in-house management training, to support career development
- A range of benefits, including free game vouchers, 30% discount on food and drink, and access to our Employee Assistant Programme
- A fun and fast-paced work environment, with opportunities to work with a diverse and dynamic team
- Ongoing training and development, to ensure you have the skills and knowledge to succeed in your role
Hollywood Bowl Group is a leading provider of experiential family entertainment, with 72 centres across the UK and 12 centres in Canada. We're passionate about bringing families and friends together for affordable fun and healthy competition. Our centres offer a range of activities, including bowling, golf, and food and beverage services.
We're committed to creating a working environment that promotes equal opportunities, diversity, and inclusion. We believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
