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Front of House Supervisor

2 months ago

Glasgow, Glasgow City, United Kingdom German Doner Kebab Full time

Job Title: Shift Leader Front of House

Job Type: Full Time

Reports To: General Store Manager

Job Summary

We are seeking a highly motivated and experienced Shift Leader Front of House to join our team at German Doner Kebab. As a Shift Leader, you will be responsible for ensuring exceptional guest service, maintaining high standards of cleanliness and quality, and driving sales and profit growth.

Key Responsibilities

  • Lead Operations Excellence:
    • Oversee and manage the Front of House area, ensuring guest service meets company standards and customer satisfaction is maintained.
    • Respond efficiently to guest complaints and take appropriate action to resolve the issue.
    • Enforce and ensure the best quality of products possible is served.
    • Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction.
    • Train and direct team members through strong well-organised training to ensure great guest service.
    • Appraise personnel's performance and provide feedback to keep the team motivated and productive.
    • Maintain Stock inventory for Front of House and analyse consumption.
    • Monitor and ensure compliance with food safety and health & safety rules and regulations.
    • Successfully promote and publicise the GDK brand.
    • Nurture a positive working environment and lead by example.
    • Monitor Front of House operations and initiate corrective actions.
    • To be duty manager on rotation basis.
    • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business-related information.
    • Taking responsibility for the business performance of the Front of House of a German Doner Kebab restaurant.
    • To ensure the Front of House is operating according to GDK guidelines.
    • Address the root cause of Front of House related Guest complaints and take action to resolve the problem.
    • Ensuring that all employees at the Front of House adhere to the company uniform standards.
    • Meeting and greeting guests and organising table reservations.
    • Organising and supervising the shifts of dining and counterstaff.
    • Maintaining high standards of quality control, hygiene, and health and safety.
    • Preparing cash drawers and providing petty cash as required.
    • Helping in any position of the Front of House when circumstances dictate.
    • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment.
    • At the end of each shift complete all necessary daily reports.
    • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
    • To perform any other duties as designated by Operations Manager due to business demands.
    • Working with General Store Manager to coordinate all aspects of the Front of House.
    • To monitor the stock storage areas and Front of House neat and clean at all times.
    • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved.
    • To fill out daily paperwork.
    • To meet and greet all customers where possible and role model exceptional guest care.
    • To lead and comply with maintaining high standards of guest care.
    • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met.
    • Ensure GDK Front of House team are always well-groomed and smart ready for work.
    • At all times promote and follow legal responsibilities and requirements associated with the business.
    • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

Business Relationships Within The Restaurant:

  • Store team Colleagues
  • Restaurant Management Team
  • Guests / Delivery drivers
  • GDK personnel
  • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Shift Leader Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills