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Ticketing Director

2 months ago

London, Greater London, United Kingdom Formula E Full time
About the Role

The Ticketing Director will play a crucial role in leading and managing the ticketing sales, service department, and B2B2C commercial events for Formula E. This senior position will be responsible for shaping the strategic direction of the racing commercial business across platforms.

Key Responsibilities
  • Strategic Planning: Identify and implement ways to elevate the effectiveness and efficiency of ticketing operations across the organization.
  • Leadership: Provide leadership to the ticketing department in sales, service, and operations/analytics.
  • Ticketing Sales: Develop and implement short and long-term ticketing sales plans, and maintain a robust policy for internal allocations.
  • Revenue Growth: Grow and manage revenue from all ticketing inventory while enhancing service areas and maximizing the fan experience.
  • Team Management: Assist in creating a corporate culture that motivates staff to perform to their fullest and achieve corporate and personal goals.
  • Analysis and Optimization: Analyze and identify ways to increase efficiency, improve levels of service, and enhance profitability in all areas of responsibility.
  • Partnerships: Manage and maximize ticketing platform partnerships.
  • Technology and Fan Experience: Ensure that ticketing technology and fan experience are seamless, leading edge, and positioned to improve sales opportunities.
  • Performance Tracking: Develop effective tracking programs to ensure sales representatives are successfully meeting their annual goals.
  • Coaching and Mentoring: Coach and mentor ticket sales professionals to build a strong sales culture.
  • Reporting and Communication: Develop a clear reporting system to keep ownership informed of weekly/monthly developments.
Requirements
  • Experience: Minimum of 10+ years of experience managing sales functions, with senior management experience required.
  • Skills and Aptitudes: Excellent interpersonal skills, superior verbal and written communication skills, ability to handle multiple projects, tasks, and priorities, exceptional negotiation skills, exceptional organizational skills, ability to relate to a diverse customer and employee base, ability to manage staff, budgets, and resources, ability to collaborate with other departments/organizations, and ability to work long and irregular hours.
What We Offer
  • Hybrid Working: Approximately 3 days a week in our Hammersmith office.
  • Health Cash Plan: Including dental, osteopathy, physiotherapy, and wellness area.
  • Perks Discount Platform: Including discounts on gyms, high street brands, cinema, etc.
  • Formula E Store Discount: Exclusive discounts for employees.
  • Partner Discounts: Discounts on local services and products.
  • Local Hammersmith Discounts: Discounts on car parking, hotels, and other local services.
  • Holiday and Leave: 25 days holiday + Bank Holidays + Birthday off, enhanced paid maternity and paternity leave, and pension scheme.
  • Wellness and Social Events: Regular social events in office, office fruit baskets and snacks, multi-purpose room in office, and opportunity to extend your stay when travelling for a race event/weekend.
  • Volunteer Days: 2 paid days off per year to volunteer for a charity + sponsor charity donations.