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Completions Operations Lead
3 months ago
About Us
Become a part of one of the UK's rapidly expanding and award-winning financial institutions.
We are a collective of driven, enthusiastic, and dedicated individuals who have successfully established one of the UK's newest specialized property finance banks. We are seeking outstanding new team members, with ambition and determination, to accompany us on our thrilling growth journey.
If you desire a workplace that offers accelerated career advancement and you excel in a dynamic environment where your contributions are recognized, rewarded, and truly impactful, then GB Bank is the place for you.
Role Objective
In this exciting new position, we will depend on you to be innovative and provide effective operational leadership for a small completions team. This will encompass overseeing loan documentation, due diligence, and payment processes (including facility documentation and securing collateral) to ensure loans are processed swiftly and accurately.
One of the most rewarding aspects of this role is the chance to build and lead a small team while continuously identifying opportunities to enhance our customer and broker experiences.
In this role, you will be responsible for...
- Overseeing the daily loan due diligence process and tasks such as preparing loan offer documentation and coordinating property valuations, independent monitoring surveyor (QS) reports, and other specialized property due diligence reports.
- Engaging, appointing, and collaborating with legal panel firms to ensure the precise and timely completion of loan and security documentation.
- Managing loan disbursement and payment processes to guarantee that facility disbursements and incoming payments are executed promptly and accurately.
- Developing and maintaining loan completion and relevant post-completion processes and systems.
- Optimizing workflows to make the best use of resources and proactively adapt to changes.
- Fostering a culture of risk awareness and continuous improvement, ensuring efficient and effective risk and compliance management practices by adhering to required standards, processes, and policies.
- Building strong relationships to become a valued team member and providing proactive support to both first-line relationship management, financial crime, and credit underwriting teams to ensure the loan completion process operates smoothly.
- Acting fairly and responsibly in line with Treating Customers Fairly (TCF) and responsible lending principles in all interactions with customers, brokers, and third-party service providers.
- Coaching and mentoring a team to achieve high performance levels.
- Executing legal documents under Power of Attorney.
About You – You are/have most of the following:
- Experience with the complete commercial lending application lifecycle, from application to decision through to completion, servicing, and post-completion activities.
- Knowledge and practical experience of SME legal and valuation due diligence processes along with broader commercial risk considerations.
- Ability to demonstrate knowledge of SME loan disbursement and payment procedures.
- Skilled at leading a high-performing team, capable of coaching others to reach their full potential.
- Driven by quality and efficiency, with a strong desire to exceed expectations.
- Proactive and positively infectious – you build relationships by genuinely understanding what people need and fulfilling your commitments.
- Motivated by a desire to ensure your work makes a difference and has a lasting impact.
- Comfortable operating in an environment where established processes may not always be present – you can navigate uncertainty and clearly identify areas for improvement.
- Exceptional attention to detail – your organizational skills are unparalleled. You are planned, prepared, and can effectively manage competing priorities.
- Strong analytical abilities that enable you to extract meaningful data, communicate it clearly, and ensure that actions are identified and taken.
- Excited by the opportunity to work in a start-up bank with a strong mission.
- Confident – able to be pragmatic and exercise sound judgment.
What We Offer:
8% company pension contribution and 3% individual contribution (with the option to increase)
30 days of annual leave, including your birthday off + additional bank holidays
Remote-first working policy with a Nomad working policy – for four weeks each year, you can work from anywhere globally
Flexible working arrangements – you 'own the way you work' and we are proud to be recognized as one of the top 100 most flexible companies to work for globally. We have adopted a hybrid model and will share more details about the specifics.
Comprehensive private medical coverage with WPA – includes no excess + the option to add family through salary sacrifice
Death in service benefit at 4 x base salary with Aviva
Mental health support – through a helpline and counseling sessions
Enhanced maternity, paternity, and adoption leave
Various surprise and delight moments throughout the year to foster team connection
Additional Information:
We are an equal opportunities employer and actively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.
At GB Bank, we prioritize privacy and data protection rights. We have a strong data protection culture and promote robust ethical standards in data management. Please review our Privacy Notice regarding our recruitment activities before submitting your application to work with us.
