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Deputy General Manager

4 weeks ago

Nottingham, Nottingham, United Kingdom CV-Library Full time
About the Role

We are seeking a highly motivated and experienced Deputy General Manager to join our team at CV-Library. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth.

Key Responsibilities
  1. Assist the General Manager in leading the team to achieve business objectives and deliver exceptional customer service
  2. Develop and implement strategies to drive business growth and improve customer engagement
  3. Manage and develop a team of customer-facing staff to ensure they have the skills and knowledge to deliver exceptional customer service
  4. Monitor and report on key performance indicators to ensure the business is meeting its objectives
  5. Collaborate with other departments to ensure seamless delivery of services and products
Requirements
  1. Proven experience in a customer-facing role, preferably in a management position
  2. Excellent communication and interpersonal skills
  3. Ability to work in a fast-paced environment and prioritize tasks effectively
  4. Strong analytical and problem-solving skills
  5. Ability to lead and motivate a team to achieve business objectives
What We Offer

We offer a competitive salary and benefits package, including a generous bonus scheme and opportunities for career development.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a cover letter, to [insert contact information].