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Wellness Support Coordinator

3 months ago

Plymouth, Plymouth, United Kingdom Livewell Southwest Full time

Position Overview

HOURS: hours per week

If you have strong computer proficiency, particularly with Microsoft Office applications, and possess experience in digital communication channels, along with exceptional verbal and written communication skills, and a passion for assisting others, we encourage you to explore this opportunity.

An exciting role has emerged within the Wellbeing Team at Livewell Southwest for a Wellness Support Coordinator. In this position, you will play a vital role in delivering high-quality, customer-centric health improvement services. Our mission is to inspire individuals to adopt healthier lifestyles, and we seek a dedicated individual who is eager to contribute to this cause.

Main Responsibilities

  • Manage incoming calls and multiple email accounts, addressing inquiries and scheduling appointments.
  • Process referrals and self-referrals efficiently.
  • Prepare and dispatch correspondence.
  • Perform general administrative tasks.

About Livewell Southwest

Livewell Southwest is a distinguished, independent social enterprise committed to providing integrated health and social care services across various regions. Our teams operate in community hospitals, GP practices, sports facilities, and health and wellbeing hubs.

We prioritize kindness, respect, inclusivity, ambition, responsibility, and collaboration in our work. Our goal is to transform services to ensure sustainability while valuing and empowering our employees.

We are dedicated to involving the individuals we serve, along with their families and caregivers, in every aspect of our operations, striving for co-production whenever possible. By placing people at the heart of our services, we aim to support them in leading healthy, independent lives.

Employee Development

We are committed to investing in our employees' growth, offering:

  • Protected continuing professional development (CPD) time for registered staff.
  • Various development pathways and ongoing training opportunities for all staff.
  • Leadership and mentoring programs.
  • Access to funding for training, including Care Certificate and Assistant Practitioners Course.
  • A comprehensive induction program.

Job Responsibilities

The role encompasses a variety of tasks aimed at ensuring effective administrative support and a client-focused service:

  • Respond to routine inquiries with a friendly and helpful demeanor.
  • Answer phone calls, accurately relaying messages to the appropriate personnel.
  • Monitor and manage office supplies, including ordering and stock control.
  • Assist in updating our website and managing our digital presence.
  • Handle comments, complaints, and suggestions in accordance with policy.
  • Promote the department's image by ensuring all materials are current and well-presented.
  • Coordinate appointments, meetings, and events, ensuring all necessary documentation is prepared.
  • Document meeting minutes and distribute them as required.
  • Prepare training materials and documentation for courses.
  • Conduct general administrative tasks such as photocopying and data entry.
  • Utilize electronic systems for effective service management.
  • Adhere to policies regarding data protection and confidentiality.
  • Contribute proactively to service improvement initiatives.

Communication and Relationships

The role involves interaction with the public, colleagues, external stakeholders, and Livewell Southwest employees.

Qualifications and Skills

Essential:

  • Experience in an administrative role utilizing computerized data systems.
  • Clear communication skills, both written and verbal.
  • Ability to work collaboratively within a team.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Commitment to maintaining confidentiality and trust.

Desirable:

  • Experience in a healthcare setting.
  • Familiarity with NHS operations and data protection legislation.

This role is an opportunity to make a meaningful impact within the community by supporting health improvement initiatives.