Cleaning Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Cleaning Supervisor to join our team at Tenon FM. As a Cleaning Supervisor, you will be responsible for overseeing the cleaning operations across our sites, ensuring that our clients receive exceptional service delivery.
Key Responsibilities- Supervise a team of cleaning staff to ensure that cleaning duties are completed to a high standard.
- Build effective relationships with employees and ensure that they are working productively and safely.
- Present and conduct yourself in a professional, courteous, and appropriate manner in accordance with our company policies, procedures, guidelines, and values.
- Work closely with site teams to ensure excellent service delivery and that our clients have a better day, every day.
- Support and guide the site cleaning teams to achieve excellent service levels.
- Provide and manage comprehensive cleaning services, including washing floors, emptying bins, vacuuming, cleaning bathrooms, and dusting.
- Report any maintenance issues to management teams.
- Work with customers to address any specific requirements or concerns.
- Carry out regular site cleaning audits and action any failures within a 48-hour period.
- Support in the recruitment and training of new employees, including site familiarisation, cleaning regime, waste procedures, and opening and lock-up procedures.
- Provide hands-on cleaning support across sites and respond to cleaning requests as required.
- Provide up-to-date safety and toolbox talks for training on a regular basis and record accurate records.
- Schedule and assign specific duties and roles to cleaners and ensure they are carried out and maintained to the correct standards.
- Support in rota organisation and provide accurate timesheets to the accounts management team.
- Manage equipment, materials, and stock levels and place orders where required.
- Contribute to and maintain good relationships with customer representatives on site.
- Complete regular audits to measure cleaning performance.
- Ensure that the team complies with all statutory regulations at all times.
- Maintain professional internal and external relationships that meet our core values.
We are looking for a candidate with:
- Proven experience as a Cleaning Supervisor.
- Hands-on experience.
- Ability to build credible relationships.
- Reasonable IT skills, including Microsoft Office suite.
- Experience of audits and working with high standards.
- Ability to listen to and motivate employees.
- Proven record of being responsive and innovative.
- Self-motivated with the ability to work flexibly as part of a team.
- Strong organisational skills.
Tenon FM is a Facilities Management (FM) company with over 1,700 employees in the UK, offering a wide spectrum of hard and soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.
Our people are very important, because without our employees, we cannot provide our services and deliver our customer promise. Your role is vital to our continuing success. We are an equal opportunities employer and Investors in People Accredited.
Our core values are:
- Accountable
- Learn & Grow
- Ethical
- Respect
- Team Work
Our benefits include:
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Rewards platform
- Free mortgage advice partnered with Charles Cameron & Associates
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