Cleaning Operations Manager

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom TENON FM Full time

About the Role:

We are seeking a skilled Cleaning Supervisor to join our team at Tenon FM. As a Cleaning Supervisor, you will be responsible for ensuring exceptional cleaning standards across all areas of the site through a team of 20+ cleaning operatives.

Key Responsibilities:

  • Support the site manager in delivering exceptional cleaning standards.
  • Supervise a team of cleaning staff across your designated site(s).
  • Build effective relationships with employees and ensure they are working productively and safely.
  • Present and conduct yourself in a professional, courteous, and appropriate manner in accordance with the Company policies, procedures, guidelines, and values.
  • Work closely with the site teams to ensure excellent service delivery and that our clients have a better day, every day.
  • Provide and manage comprehensive cleaning services, including washing floors, emptying bins, vacuuming, cleaning bathrooms, and dusting.
  • Report any maintenance issues to management teams.
  • Work with customers to address any specific requirements or concerns.
  • Carry out regular site cleaning audits and action any failures within a 48-hour period.
  • Support in the recruitment and training of new employees, including site familiarisation, cleaning regime, waste procedures, and opening and lock-up procedures.
  • Provide hands-on cleaning support across sites and respond to cleaning requests as required.
  • Provide up-to-date safety and toolbox talks for training on a regular basis and record accurate records.
  • Schedule and assign specific duties and roles to cleaners and ensure they are carried out and maintained to the correct standards.
  • Support in rota organisation and provide accurate timesheets to the accounts management team.
  • Manage equipment, materials, and stock levels and place orders where required.
  • Contribute to and maintain good relationships with customer representatives on site.
  • Complete regular audits to measure cleaning performance.
  • Ensure the team complies with all statutory regulations at all times.
  • Maintain professional internal and external relationships that meet our core values.

About You:

  • Proven experience as a Cleaning Supervisor.
  • Hands-on experience.
  • Ability to build credible relationships.
  • Reasonable IT skills, including Microsoft Office suite.
  • Experience of audits and working with high standards.
  • Ability to listen to and motivate employees.
  • Proven record of being responsive and innovative.
  • Self-motivated with the ability to work flexibly as part of a team.
  • Strong organisational skills.

About Us:

Tenon FM is a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard and soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees, we cannot provide our services and deliver our customer promise. Your role is vital to our continuing success. We are an equal opportunities employer and Investors in People Accredited.

Our core values are: Accountable, Learn & Grow, Ethical, Respect, and Team Work.

Our benefits include: Health Cash plan cover for self and any dependent children, Access to 24/7 Employee Assistance Programme, GP Anytime, Workplace pension scheme, Rewards platform, and Free mortgage advice partnered with Charles Cameron & Associates.



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