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Claims and Inquests Coordinator

3 months ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Position Overview

As a Claims and Inquests Coordinator, your primary responsibility will be to oversee a portfolio of claims and inquests, ensuring compliance with established national and local regulations. This role demands the ability to operate under strict timelines while maintaining a high level of professionalism.

Key Responsibilities

The University Hospitals of Leicester NHS Trust is one of the largest acute healthcare providers in the region, and we are in search of a proactive, dedicated, and skilled individual to join our team.

You will be expected to possess a comprehensive understanding of civil legal processes and negligence principles. The ability to thrive in a fast-paced environment is essential, along with exceptional communication capabilities. Furthermore, you will need to demonstrate advanced interpersonal skills, enabling you to navigate sensitive circumstances effectively and collaborate professionally with colleagues and external entities.

About Our Organization

Our strategic vision, shaped by input from staff, patients, and community partners, will guide our efforts over the coming years.

We are committed to four main objectives:

  • Delivering high-quality care for all,
  • Fostering a supportive workplace,
  • Building impactful partnerships, and
  • Achieving excellence in research and education.

We are dedicated to promoting health equity in all our initiatives, actively addressing healthcare disparities faced by various communities.

Our strategy is grounded in our core values, which we strive to embody daily:

  • Compassion,
  • Pride,
  • Inclusivity, and
  • Teamwork.

This is an exciting opportunity as we look ahead, focusing on our strengths and identifying areas for improvement to enhance our service to the community.

Job Duties

This role is both challenging and varied.

As a Claims and Inquests Coordinator, you will manage a diverse caseload of claims and inquests, adhering to relevant policies and procedures. You will be expected to meet tight deadlines and engage with a range of stakeholders, including senior management, legal representatives, NHS Resolution, HM Coroner, law enforcement, and the public.

For additional details, please refer to the attached Job Description and Person Specification.

Qualifications and Experience

Required

  • Law Degree or equivalent experience.
  • English Language GCSE or equivalent.

Preferred

  • Familiarity with or experience in the NHS.

Experience Requirements

Required

  • Recent experience in a high-stakes legal environment.
  • Proven ability to manage workload effectively and perform well under pressure.
  • Strong prioritization skills.

Preferred

  • Experience with inquests.
  • Background in working with NHS Resolution.

Analytical and Judgment Skills

Required

  • Proficient in computer and IT applications.
  • Strong report writing and presentation skills.
  • Excellent analytical abilities with attention to detail.
  • Methodical work approach.
  • Outstanding organizational skills.

Planning and Organizational Skills

Required

  • Exceptional communication skills, including persuasion and negotiation.
  • Ability to work collaboratively as part of a team while also being self-sufficient.
  • Consistently maintain a calm and positive demeanor under pressure.
  • Sensitive and confident approach to challenging situations, recognizing the needs of patients, families, and staff.

Commitment to Organizational Values

Required

  • Demonstrated behaviors aligned with the Trust's values and principles.

Equality, Diversity, and Inclusion

Required

  • All staff are expected to engage in compassionate and inclusive leadership in delivering high-quality care and interactions.

Communication and Relationship Skills

Required

  • Ability to communicate effectively with diverse audiences.

Additional Role-Specific Requirements

Required

  • Willingness to work outside of standard hours and across various sites as needed.