Food and Beverage Service Associate
1 week ago
We are seeking a reliable and enthusiastic individual to join our Food and Beverage Team at the Europa Hotel.
As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities:
- Serve food and beverages to guests, ensuring the highest standard of service and meeting their needs and expectations.
- Maintain the cleanliness and presentation of the service areas, adhering to our high standards.
- Ensure all cash, charges, floats, and till procedures are carried out correctly.
- Greet guests and respond to their queries in a friendly and professional manner.
- Ensure all equipment and materials are used correctly and report any issues immediately.
- Maintain the security of stock areas and report any breaches.
- Be knowledgeable about our hotel offerings and proactively promote them to guests.
- Deal with guest concerns politely and efficiently, reporting them to the Supervisor/Manager on duty.
- Work effectively with colleagues to maintain a harmonious working environment.
- Comply with all health, safety, and hygiene policies and procedures.
We welcome applicants with previous experience in serving food and beverages, but full training will be provided.
Key Skills:
- Hospitality and customer service skills
- Ability to work in a fast-paced environment
- Good communication and basic numeracy skills
- Professional appearance and attitude
Hastings Hotels is a family-owned, luxury hotel group based in Northern Ireland, with a reputation for quality and excellence.
We value our people and offer a range of benefits, including free staff meals, employee discounts, and opportunities for career progression and development.
We are committed to providing a positive and supportive work environment, where our employees can grow and develop their careers.
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