Food and Beverage Service Associate

1 week ago


Belfast, United Kingdom Hastings Hotels Full time
About the Role

We are seeking a reliable and enthusiastic individual to join our Food and Beverage Team at the Europa Hotel.

As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Serve food and beverages to guests, ensuring the highest standard of service and meeting their needs and expectations.
  • Maintain the cleanliness and presentation of the service areas, adhering to our high standards.
  • Ensure all cash, charges, floats, and till procedures are carried out correctly.
  • Greet guests and respond to their queries in a friendly and professional manner.
  • Ensure all equipment and materials are used correctly and report any issues immediately.
  • Maintain the security of stock areas and report any breaches.
  • Be knowledgeable about our hotel offerings and proactively promote them to guests.
  • Deal with guest concerns politely and efficiently, reporting them to the Supervisor/Manager on duty.
  • Work effectively with colleagues to maintain a harmonious working environment.
  • Comply with all health, safety, and hygiene policies and procedures.
About You

We welcome applicants with previous experience in serving food and beverages, but full training will be provided.

Key Skills:

  • Hospitality and customer service skills
  • Ability to work in a fast-paced environment
  • Good communication and basic numeracy skills
  • Professional appearance and attitude
About Us

Hastings Hotels is a family-owned, luxury hotel group based in Northern Ireland, with a reputation for quality and excellence.

We value our people and offer a range of benefits, including free staff meals, employee discounts, and opportunities for career progression and development.

We are committed to providing a positive and supportive work environment, where our employees can grow and develop their careers.



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