Food & Beverage Assistant

6 months ago

Belfast, United Kingdom The iNUA Collection Full time

**Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry & providing an exceptional guest experience?**

**If so, we want to hear from you**

**About the Role**:
We are looking for a highly motivated** Food and Beverage Assistant** to join our dynamic team at the Gasworks Hotel Belfast, soon to be voco by IHG Belfast. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.

**Responsibilities**:

- Assist with the set-up and breakdown of banquet spaces for meetings and events, ensuring adherence to high standards of presentation and cleanliness.
- Work collaboratively with the catering team to deliver exceptional service to event attendees.
- Welcome guests warmly and professionally.
- Upsell menu items and beverages where appropriate.
- Address guest inquiries and concerns promptly and professionally
- Maintain a positive and professional demeanor, anticipating guest needs and exceeding expectations.
- Collaborate with colleagues to ensure a seamless and efficient service experience for all events.
- Learn and adhere to the hotel's food and beverage service standards and menu knowledge.
- Uphold the highest standards of cleanliness and sanitation in all service areas.
- Participate in ongoing training programs to develop your skills and knowledge.

**Qualifications**:

- Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
- Proven experience supporting meetings and events is advantageous.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests.
- Strong teamwork and collaboration skills.
- A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A flexible approach to scheduling, including evenings and weekends.
- Basic knowledge of food and beverage service procedures is a plus.

**What we offer**:

- Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry.
- Discounted accommodation across the IHG portfolio.
- Work in a dynamic and supportive team environment.
- The chance to be part of a team creating exceptional guest experiences.
- Employee of the Month/ Year
- Life Assurance
- Access to our Employee Assistance Programme.
- B&B discounts across the iNUA Collection group.

**We look forward to hearing from you

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