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Service Desk Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to join our team, providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide professional support via various channels, including telephone, email, instant chat, and remote support tools.
- Resolve enquiries at the initial point of contact, including areas such as information about services, standard software applications, operating systems, and hardware.
- Ensure the resolution of more complex enquiries by escalating to second-line support teams and informing the Service Desk Supervisors of problems.
- Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions.
- Excellent telephone manner and customer service skills.
- Clear communication skills.
- Knowledgeable in IT, ideally with a background in helpdesk/support.
- Previous customer service roles (inbound/outbound).
- Previous roles within the IT field.
- Easily accessible location/hybrid model of working.
- 43 days holiday per year (post 12 weeks in contract).
- Attractive pay rate and enhanced rates on bank holidays.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
