Assistant Boutique Manager

3 days ago

Cheltenham, Gloucestershire, United Kingdom The Estée Lauder Companies Inc. Full time
About the Role

We are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Jo Malone London. As a key member of our retail team, you will play a vital role in driving sales, delivering exceptional customer service, and contributing to the overall success of our boutique.

Key Responsibilities
  • Support the Boutique Manager in leading, coaching, and developing a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Provide inspirational, authentic, and personalized customer service, ensuring a seamless and engaging experience for our customers.
  • Develop and execute in-store events, promotions, and visual merchandising displays to drive sales and enhance the customer experience.
  • Coach and mentor Sales Advisors to achieve their full potential, providing guidance and support to ensure they meet their sales and customer service targets.
  • Manage inventory, cash reconciliation, and other retail operations to ensure the smooth running of the boutique.
  • Collaborate with the Boutique Manager to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall customer experience.
Requirements
  • Proven retail experience at Supervisor or above level, preferably within the beauty industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
  • Proficient in Microsoft Office and other relevant software applications.
  • Proof of right to live and work in the country.
About Us

The Estée Lauder Companies is a global leader in the beauty industry, with a commitment to diversity, equity, and inclusion. We are proud to be an equal opportunities employer, and we welcome applications from candidates from all backgrounds.

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