Reservations and Groups Manager
3 weeks ago
About the Role
We are seeking a highly skilled Reservations and Groups Supervisor to join our team at Hyatt Place London City East. As a key member of our Front Office team, you will be responsible for directing the activities of the Reservations Department and overseeing the planning of groups, transient reservations, and inventory management.
Key Responsibilities
- Maximise conversion of all direct booking enquiries through electronic or voice channels.
- Maintain procedures for security of credit and financial transactions, guest security/data protection.
- Use company and Hyatt tools and systems to maximise revenue.
- Assist with developing plans to increase occupancy and ADR.
- Support the Cluster Revenue Manager in implementing revenue strategies via use of revenue systems on a daily basis.
- Understand the composition of hotel profitability and use this to evaluate business from local accounts and groups.
- Manage all offline channels and any rate parity issues.
- Manage contracting relating to direct Group sales.
- Manage incoming reservation enquiries and secure business in line with agreed strategies, booking policies and procedures.
About Cycas Hospitality
Cycas Hospitality is a leading pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. We partner with major global brands and curate independently branded hotels, delivering outstanding guest experiences to drive superior investor returns.
What We Offer
- Exclusive member and Friends & Family rates at Hyatt Hotels & Cycas Hospitality Hotels worldwide.
- Access to 50% off at Hyatt Restaurants & Bars worldwide.
- Team meals on duty, cooked by our top chefs.
- Recruit a Friend scheme - £350 in your pocket.
- Free counselling sessions through our health plan.
- Access to Free Medical healthcare plans.
- Workplace pension scheme.
- Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
- Continuous learning & development opportunities.
How to Apply
Please apply in writing by email attaching your CV along with your current salary and notice period. Interviews will take place on the 20th May from 10:30 am to 1pm at Hyatt Place London City East.
***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
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