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Client Success Partner

2 months ago

London, Greater London, United Kingdom Gartner Full time
Client Success Partner

Gartner is seeking a highly skilled Client Success Partner to join our Global Client Success team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.

Key Responsibilities:
  • Serve as primary point of contact for clients, ensuring seamless onboarding and maximizing the value of their sponsorship packages.
  • Support assigned Global accounts, working closely with Account Executives to drive client satisfaction and retention.
  • Partner with cross-functional teams to ensure alignment and effective execution of client goals and objectives.
  • Develop and implement strategies to drive client growth and retention, leveraging data and insights to inform decision-making.
  • Collaborate with Sales Organization to drive satisfaction and account growth.
  • Support client renewal process, presenting evidence of value received to drive renewal.
  • Partner with Content Liaison to ensure alignment of sponsor content with event content.
  • Provide exceptional customer service, responding to client requests in a timely and professional manner.
Requirements:
  • 3-5 years of experience in account management or client success.
  • Proficiency in MS Office suite and G-suite.
  • Ability to travel and offer onsite event support to clients (4-8 events a year).
  • Willingness to travel to client-facing meetings 15% of the time.
  • Bachelor's degree preferred.

Gartner offers a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to being an Equal Opportunity Employer and offer competitive compensation and benefits packages.