Passenger Assistance Operative
4 weeks ago
Overview
- Position: Passenger Assistance Operative
- Location: Manchester Airport
- Employment Type: Permanent - Full-time (40 Hours)
- Work Schedule: Includes both day and night shifts
- Compensation: £28,036 per annum (including a 17.5% shift allowance)
About MAG
Manchester Airport plays a pivotal role in connecting millions of travelers to over 200 destinations worldwide. As the fourth largest airport in the UK and among the top 20 in Europe, it is part of the largest UK-owned airport operator group, MAG. The airport supports a significant number of jobs and contributes substantially to the local economy.
At MAG, we believe that delivering an exceptional experience for our customers begins with fostering a rewarding career journey for our employees. We are dedicated to cultivating inclusive workplaces where our team members can excel. Employees enjoy a variety of benefits, including:
- 6% employer pension contribution
- Complimentary parking
- Subsidized public transport options
- A wide array of company discounts
Role Responsibilities
As a Passenger Assistance Operative, your primary responsibility will be to ensure the availability of passenger trolleys for all travelers at Manchester Airport. You will provide a friendly, informative, and courteous service in line with established service standards and operational procedures.
Key Duties:
- Proactively gather and redistribute passenger baggage trolleys from various designated locations within the airport, including terminals, transport stations, and parking areas.
- Utilize mobile trolley collection vehicles or operate on foot to collect trolleys from remote areas such as bus and rail stations, multi-storey car parks, and nearby hotels.
- Maintain communication with Coordinators/Allocation Managers to address specific issues and respond promptly to demand trends, optimizing revenue opportunities.
- Ensure that all vehicles and equipment used for trolley services are charged and maintained as necessary.
- Monitor trolley stock levels in key areas to guarantee availability for passengers.
- Address inquiries from airport users, delivering informative and courteous customer service.
- Adhere to health and safety regulations to maintain a secure working environment.
- Wear the designated uniform in accordance with company standards.
Qualifications for Success
- A valid UK driving license with no more than three penalty points is required.
- Ability to work collaboratively within a team and flexibility regarding work hours is essential.
- Previous experience in a similar capacity is advantageous.
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