Sales and Client Training Specialist

1 month ago


Cheltenham, Gloucestershire, United Kingdom BladeRoom Data Centres Full time
Sales and Client Training Executive Job Description

This is a dual role, split between sales and client training. It requires a keen eye for detail, extremely good organisational skills, and enjoyment for technical documentation writing.

Key Responsibilities:
  • Identify new sales opportunities, respond to leads and inquiries.
  • Update and develop sales documentation.
  • Ensure all client documentation (proposals/tenders/contracts) is accurate, detailed, and complete, and that client specifications are mirrored in arrangements with subcontractors.
  • Maximise sales with existing accounts through regular calls and meetings as appropriate.
  • Analyse competitors and market positions of key players and customers and deliver analyses that contribute to the growth of the business.
  • Support sales with campaigns and communications.
  • Prepare (and collate as appropriate) weekly updates to the Operations Team covering the latest sales, marketing, and operational status of opportunities and live projects.
  • Following extensive training, develop and write product manuals and technical documentation to project deadlines, utilising and managing internal and external resources to achieve objectives.
  • Following extensive training, with support, develop/maintain digital training and handover tools that exceed our clients' expectations.
  • Proactively contact clients to arrange and promote the benefits of training and arrange training.
  • Provide regular reporting of existing and future training sessions and monitor training records for all clients (plus refresher training).
  • Collaborate with subcontractors to develop training guides, videos, and training sessions.
  • Provide reports to the business on training programs and client feedback.

Requirements: Ideally technical writing experience. If you are naturally driven, meticulous, and thrive in both sales and training environments, we would love to hear from you.



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