Case Manager

4 days ago

London, Greater London, United Kingdom The Graduate Project Full time
Job Summary

The Graduate Project is seeking a highly skilled and experienced Case Manager to join our team. As a Case Manager, you will be responsible for managing and overseeing cases where concerns have been raised about the conduct, performance, or health of professionals.

Key Responsibilities
  • Case Management:
    • Manage a caseload of fitness to practise cases from initial complaint through to resolution.
    • Conduct thorough investigations, gathering evidence, interviewing witnesses, and compiling reports.
    • Assess the severity and risk of each case, making recommendations for interim measures or actions.
    • Ensure cases are progressed in a timely manner, adhering to statutory timeframes and internal policies.
  • Decision Making:
    • Make informed decisions on whether cases should proceed to formal hearings or be closed at an early stage.
    • Prepare cases for formal hearings, including drafting charges, briefing legal representatives, and liaising with panel members.
    • Provide clear and well-reasoned recommendations for each case, ensuring all decisions are legally sound and in line with regulatory standards.
  • Stakeholder Engagement:
    • Liaise with complainants, registrants, legal teams, and other stakeholders to ensure clear communication and transparency throughout the process.
    • Act as a point of contact for all parties involved, providing updates and managing expectations.
    • Work collaboratively with other departments, such as legal and compliance teams, to ensure comprehensive case management.
  • Compliance and Reporting:
    • Ensure all case management activities comply with relevant legislation, regulations, and internal policies.
    • Maintain accurate and up-to-date records on case management systems.
    • Prepare regular reports on case progress, outcomes, and trends for senior management and external bodies as required.
  • Continuous Improvement:
    • Identify opportunities to improve case management processes and contribute to the development of best practices.
    • Participate in training and professional development opportunities to stay informed of changes in regulatory requirements and industry standards.
    • Assist in the development and review of policies, procedures, and guidance documents related to fitness to practise.
    Requirements
    • Essential:
    • Bachelor's degree in Law, Healthcare, or a related field.
    • Proven experience in case management, preferably within a regulatory or legal setting.
    • Strong understanding of regulatory frameworks, fitness to practise processes, and relevant legislation.
    • Excellent investigative and analytical skills with the ability to assess complex information and make sound decisions.
    • Exceptional written and verbal communication skills, with experience in drafting reports and presenting cases.
    • Desirable:
    • Professional qualification in law or healthcare.
    • Experience working within a regulatory body or professional standards organization.
    • Knowledge of GDPR and data protection principles.
    Key Competencies
    • Attention to Detail: Ability to meticulously review and analyze information, ensuring accuracy and completeness.
    • Decision Making: Confident in making well-reasoned decisions and taking responsibility for outcomes.
    • Communication: Strong interpersonal skills with the ability to communicate effectively with diverse audiences.
    • Problem-Solving: Proactive in identifying issues and finding solutions to complex problems.
    • Resilience: Ability to manage a challenging caseload while maintaining high standards of professionalism and integrity.
    Additional Information
    • This role may require occasional travel to attend hearings or meetings.
    • The successful candidate will be required to undergo a background check in line with regulatory requirements.
    • Flexibility in working hours may be required to meet case deadlines.

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