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Customer Service Representative

2 months ago


Scarborough, North Yorkshire, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Scarborough. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our products.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive shopping experience for all customers
  • Advise customers on shoe care and accessories to complement their needs, achieving daily sales targets
  • Work collaboratively with the sales team to maintain a friendly, engaging, and positive store environment
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction
  • A generous staff discount scheme, some of which can be shared with family and friends
  • Holiday entitlement that increases with service
  • Company contribution pension
  • Access to the Pavers Foundation and Pavers Academy for career development and wellbeing support
Requirements
  • Previous experience in a sales or customer-facing role is desirable, but not essential
  • Excellent communication and interpersonal skills
  • Able to work a flexible schedule, including weekends and weekdays