Customer Service Representative
4 weeks ago
We are seeking a highly organized and relationship-building individual to join our Cooplands bakery team as a Customer Service Advisor. This part-time role will be based in our Scarborough or Durham Bakery and will involve working 20 hours per week, Monday to Friday, with occasional Saturdays.
Key Responsibilities:
- Provide exceptional customer service to external customers and internal teams via phone, email, and in-person.
- Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively.
- Respond to customer inquiries and feedback in a professional and timely manner.
- Ownership of customer queries, feedback, and complaints, escalating when necessary.
- Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight.
- Work collaboratively with the team to deliver results to a variety of customers.
Requirements:
- Strong customer-facing telephone and call handling skills.
- Confident working knowledge of Microsoft packages.
- Excellent written and verbal communication skills.
- Adaptable, with the ability to work around changing business needs.
Benefits:
- 25% Cooplands Staff Discount.
- 28 Days Annual Leave, rising to 33 days with long service.
- Pension Scheme.
- Progression and career opportunities.
- Recognition rewards.
- Discretionary Sickness pay.
- Access to Employee Assistance Program.
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