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Warranty Processing Administrator

3 months ago

Worthing, West Sussex, United Kingdom Rossetts Commercials Full time

Job Title:
Warranty and Costing Administrator

Location:
Worthing, West Sussex

Salary:
£26,000 - £30,000 DOE

Hours:
Monday to Friday, totalling 45 working hours per week

Shifts available:
6:00am - 4:00pm, 7:00am - 5:00pm or 8:00am - 6:00pm (with a 1-hour unpaid lunch break each day)

Job Type:
Full-time, Permanent

Overview:
We are looking for a dedicated individual to join our Warranty and Costing Department. This role is ideal for those who enjoy working with numbers and have experience in credit control. You will receive comprehensive training and support from a team member to help you succeed in your position.

Key Responsibilities:
1. Process daily customer, warranty, and R&M invoices/claims according to company and manufacturer policies.
2. Investigate and resolve customer warranty queries and rejections.
3. Maintain accurate records of customer, warranty, and R&M invoices/claims, ensuring proper filing of relevant documentation.
4. Assist in resolving customer non-payment issues as needed.
5. Support the department by answering phone calls to uphold customer service standards.
6. Participate in training sessions to enhance skills relevant to the role.
7. Provide assistance to management to ensure efficient operation of the department.

Benefits:
- 30 days annual leave (including bank holidays)
- Reward and recognition programs (group profit share and additional annual leave)
- Up to £1000 staff referral scheme
- Sick pay
- Auto-enrollment in company pension
- Death in service scheme
- Mercedes-Benz training opportunities
- Employee treats throughout the year, including vouchers for special occasions.

Ideal Candidates:
Individuals with backgrounds in roles such as Accounts Assistant, Finance Clerk, Payment Processing, Financial Administrator, or similar positions are encouraged to apply. We also welcome trainees with no prior experience who are eager to learn and grow within the company.

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