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Senior Tenancy Coordinator
2 months ago
Senior Tenancy Co-Ordinator
**Job Summary:**
We are seeking a highly organized and efficient Senior Tenancy Co-Ordinator to join our successful team at Crux Careers. As a key member of our lettings department, you will be responsible for proactively managing and processing tenancy renewals, building strong relationships with landlords and tenants, and ensuring excellent customer service.
**Key Responsibilities:**
* Proactively manage and process tenancy renewals, ensuring timely and efficient completion of annual rent reviews and preparation of 'Best Price Guides' to support valuations.
* Build and maintain strong working relationships with landlords and tenants, providing exceptional customer service and resolving any issues promptly.
* Lead engagement with landlords regarding future plans for their properties/tenancies, advising on rental possibilities/market conditions, and agreeing instructions on how to move forward.
* Liaise with the New Business team to instruct properties to be remarketed at the end of a current tenancy, ensuring timely and efficient completion.
* Negotiate and agree renewal terms between landlords and tenants, preparing subsequent tenancy renewal agreements, Section 13 Notices, and Section 21 Notices.
* Oversee the signing/execution of these documents, primarily via e-signature software, and report on a weekly basis to the Lettings Director on the status of all tenancy renewals.
**Requirements:**
* Experience within lettings and specifically renewals/serving of notices and/or drawing up tenancy agreements is essential.
* Proven track record of achievement within customer service, with excellent communication skills and a confident telephone manner.
* Motivated to work to and exceed personal targets, with a strong attention to detail and ability to learn quickly.
* Tenacious and driven individual who is not afraid of hard work, with a strong work ethic and ability to thrive in a fast-paced environment.
* Accurate, numerate, and computer literate, with some experience within the lettings industry.
**What We Offer:**
* 25 Days annual leave PLUS bank holidays
* Vibrant company culture including paid-for social events
* Plenty of first-class training and development resources
* Funding of ARLA exams/qualifications and membership
* The opportunity to learn from a lively, highly-skilled team
**Apply Today:**
If you are a motivated and organized individual with a passion for lettings and customer service, we encourage you to apply for this exciting opportunity.