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Customer Service Coordinator

2 months ago

Sunderland, Sunderland, United Kingdom ATG Entertainment Full time
About the Role

We are seeking a highly organized and detail-oriented Contact Centre Administrator to join our team at ATG Entertainment. As a key member of our contact centre team, you will provide administrative support to ensure the smooth operation of our contact centre and deliver exceptional customer experiences.

Key Responsibilities:

  • Provide high-level administrative support to the contact centre team, including answering queries and resolving issues in a timely and professional manner.
  • Assist with the coordination of contact centre operations, including scheduling, reporting, and data analysis.
  • Develop and maintain effective relationships with internal stakeholders, including the Head of Contact Centre and other team members.
  • Contribute to the development and implementation of contact centre policies and procedures.
  • Participate in training and development programs to enhance skills and knowledge.

About ATG Entertainment

ATG Entertainment is a leading live entertainment company that produces and presents world-class events and experiences. We are passionate about bringing great live experiences to the widest possible audience and providing our people and partners with opportunities to realize their full potential.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a talented and dedicated team.

Requirements

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1-2 years of experience in a contact centre or administrative role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office and other relevant software applications.