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Store Operations Manager

2 months ago

Derby, Derby, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager and ensure that high standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Store Manager to identify areas for improvement and implement changes to drive business growth.
Requirements
  • Passion for delivering exceptional customer experience and driving business growth.
  • Strong leadership skills and ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and provide insights to inform business decisions.
  • Commercially minded and able to think strategically.
What We Offer

We offer a competitive salary and benefits package, including a pension scheme, 15% colleague discount, and access to a range of employee benefits.