Debit Control Specialist

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time
About the Role

This is a diverse role that plays a pivotal part in ensuring the smooth operation of key Housing Debit Control functions within the Business Support Business Team of Portsmouth City Council's Housing, Neighbourhood and Building Services directorate.

Key Responsibilities
  • Manage the direct debits process, including direct debit collection and rejections.
  • Ensure that property and rent account charges for our rent accounts are accurate by working closely with New Tenancy Officers and Housing Officers.
  • Coordinate Freedom of Information (FOI) requests; direct requests to the correct resource and chase responses to meet tight legislative deadlines.
  • Oversee the administration of mobile devices for the directorate.
  • Manage the provision of concessionary TV licences for sheltered blocks.
  • Support the Home Contents Insurance Scheme offered by PCC through AON (broker).
  • Perform other administrative tasks as needed for the directorate.
Requirements
  • Previous experience in an administrative role.
  • Strong numeracy skills for account management.
  • Excellent attention to detail.
  • Good IT skills with practical experience of spreadsheet applications, specifically Excel.
  • A flexible and adaptable approach to work.
  • Ability to manage and prioritize a diverse workload.
  • Good communication skills and confidence in dealing with people.
  • Ability to use initiative to make informed and appropriate decisions.
  • Ability to learn, develop, and adapt to changing situations within the role and team, as well as driving improvements to processes.
  • Good knowledge of Freedom of Information & Information Governance.
  • Ability to work well within a team.


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