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Retail Assistant

2 months ago

Lancaster, Lancashire, United Kingdom WHSmith Full time

About the Role

We are seeking a skilled and enthusiastic Counter Assistant to join our team at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring that they have a positive and memorable experience in our store.

Key Responsibilities

  • Deliver outstanding customer service to all customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage queues and ensure that customers can access the services they need quickly and efficiently.
  • Meet high standards of governance and attention to detail, maintaining a clean and organized store environment.
  • Work collaboratively as part of a team, supporting colleagues to achieve our business objectives.

What We're Looking For

  • A passion for delivering exceptional customer service and a commitment to ensuring that our customers have a positive experience in our store.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A motivated and flexible individual, with a willingness to learn and adapt to changing circumstances.
  • A commitment to maintaining high standards of governance and attention to detail, with a focus on delivering excellent results.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. Our Employee Assistance Programme provides support and guidance for your wellbeing, whether physical, mental or financial. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.

About WHSmith

WHSmith is a leading retailer with a rich history and heritage. Our stores are at the heart of the high street, providing a welcoming and inclusive environment for our customers. We are committed to delivering exceptional customer service and creating a positive experience for our customers and colleagues alike.