Tax Support Specialist

6 days ago


Richmond, Greater London, United Kingdom nLeague Full time

Job Summary

We are seeking a highly skilled Tax Support Specialist to join our team at nLeague. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our clients.

About the Role

  • Provide technical support and assistance to clients via phone, email, or in-person.
  • Offer technical guidance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Train computer users and other staff members on troubleshooting and diagnosing problems.
  • Develop and maintain documentation on troubleshooting and diagnosing problems.
  • Collect feedback from clients to improve training methods and develop new training materials.
  • Conduct analysis of common complaints and problems, and provide recommendations for improvement.
  • Troubleshoot VPN, networking, and ISP-related issues.

Requirements

  • Strong technical skills and knowledge of computer systems, hardware, and software.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing priorities and deadlines.


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