Project Coordinator

2 months ago

London, Greater London, United Kingdom Zones Full time
Job Description

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a leading provider of Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, we are seeking a skilled Project Manager to join our team.

Key Responsibilities
  • Manage day-to-day operational activities for a portfolio of projects across various internal functional departments within the organization.
  • End-to-end responsibility for successful delivery in a matrix resource environment for project deliverables.
  • Provide weekly status reports to the Director, PMO detailing open tickets, issues, corrective actions, and project statuses.
  • Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
  • Deliver services based on contractual deliverables.
  • Conform to customer service level agreements (SLAs) to ensure decreased liability and penalties for not meeting SLA requirements.
  • Oversight and management of equipment installation and coordination of technical teams.
  • Coordination of support work from other departments, including but not limited to maintenance technicians, field network engineering, and engineers.
  • Lead teams of multi-skilled resources on smaller projects to ensure deliveries of project are met.
  • Recommend improvements to established procedures and processes.
  • Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects.
  • Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.
  • Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.
  • Other duties as assigned.
Requirements
  • Bachelor's degree and a minimum of one year experience serving in a project management capacity. A minimum of four (5) years of hands-on project management experience can replace the educational requirement.
  • Experience working in at least one interrelated departmental project.
  • Proven experience effectively interacting with customers, including relationship building.
  • Manage the day-to-day operational activities and budget projects across various internal functional departments within Zones.
  • Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
  • Ability to use PMI methods in work products/project execution including change management, risk management, and issues management.
  • Negotiation skills to achieve coordination and results.
  • Ability to manage changes effectively and proactively in project scope.
  • Collaborate with VP, PMO and Senior Project Managers to manage project budgets.
  • Develop project resource and cost estimates.
  • Ability to perform detailed 'what-if' forecasts based on changes to project scope, schedule, or resources.
  • Monitor actual project expenditures against project estimates and budgets.
  • Experience and success in managing service level agreements with penalties.
  • Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing.
  • Ability to proactively develop and implement strategies that mitigate risk.
  • Ability to work and adapt to change in a fast-paced environment.
  • Proficient in MS Project, Microsoft Word, Excel, PowerPoint, and Outlook, PMO Dashboard.
  • PMP Certification preferred.

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