Care Scheme Manager

3 days ago

Enfield Town, Greater London, United Kingdom Brackenberry Full time

We are partnering with a local authority in Enfield to assist with the appointment of a Care Scheme Manager on a two-month contract, with the possibility of extension. Please submit your CV for consideration.

Compensation: Hourly Rate

Responsibilities:

  • Maintain a clear understanding of the objectives, direction, and development of the Extra Care service area to meet changing needs, with a focus on customer relations, tenant satisfaction, and continuous service improvement to ensure a positive image of the Council is portrayed at all times.
  • To contribute towards the development of a culture within the service that is customer-focused, committed to ensuring value for money, and to provide a high standard of customer service, health and safety, and the Council's core values.
  • Provide tenancy management support, assisting residents in complying with their tenancy, ensuring support plans are met, consulting with residents, care providers, elected members, and senior officers regarding support tenancy sustainment and housing management issues.
  • Carry out risk assessments, complete emergency plans, and manage support plans.
  • Ensure that all resident, public, and member enquiries and complaints received are responded to and matters resolved end-to-end; escalate as appropriate.

Requirements:

  • As a regular and intrinsic part of this role, you will be required to communicate with members of the public in English, with the ability to converse at ease with customers and provide advice in accurate spoken English, which is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
  • Knowledge of housing law and understanding of the issues involved in managing extra care supported housing or housing for the elderly.
  • Experience in delivering customer-facing tenancy management and complex casework management.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.
  • This role requires an enhanced DBS.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updates service.

#RQ1278250

Remote Work: No

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