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Senior Manager
2 months ago
We are seeking a highly skilled and experienced Senior Manager to lead our Bars and Shops department at Butlins. As a key member of our Resort Leadership Team, you will be responsible for the smooth planning and delivery of all our bars and shops across the resort.
Key Responsibilities- Manage department budgets, including stock, payroll, and replacement inventory, to ensure our bars and shops consistently meet brand standards and guest expectations.
- Oversee all Shops & Bars across the resort, with responsibility for managing KPIs related to costs, identifying business risks, and taking corrective action as needed.
- Proactively use guest feedback and data trends to enhance the guest experience, and ensure compliance with all relevant legislation, health and safety policies, and safe & secure training within your area.
- Anticipate guest demand, align resources accordingly, and ensure rotas are issued three weeks in advance.
- Inspire your team with strategies that engage, develop, and retain talent, fostering a culture of ownership and accountability in achieving departmental and business goals.
- Build strong relationships across the resort and with Butlins central support teams.
- Take ownership of the entire employee lifecycle, from onboarding to performance management, training, and HR processes, with a relentless focus on improving team retention through actionable feedback and strategic initiatives.
- Proven experience in managing large teams to success, with a focus on maintaining high levels of guest experience and quality in fast-paced environments.
- Strong financial acumen, including the ability to manage costs in line with budgets and effectively forecast and manage P&Ls.
- High level of operational knowledge in retail/F&B and a keen eye for detail to ensure the highest standards are upheld.
- Excellent communication skills at all levels, coupled with the ability to lead, motivate, and engage your team, particularly during periods of high demand.
- Ability to manage multiple priorities and adapt quickly to changing requirements.
At Butlins, we're all about fun, excitement, and adventure by the bucketload. For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlins is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other.
