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Lead Operations Strategist

2 months ago

Gillingham, Kent, United Kingdom Northreach Full time
Position Overview

Northreach is a trailblazing financial services provider committed to empowering individuals in their financial journeys. With cutting-edge solutions designed to assist clients in borrowing, saving, and managing their finances, we aim to enhance community well-being at every stage.

Are you prepared to elevate your analytical expertise?

Become a vital member of an innovative team where creativity intersects with strategic planning. As a Lead Operations Strategist, you will be instrumental in defining the future of our customer operations across various product lines, with a particular emphasis on collections methodologies.

Your Responsibilities:

  • Strategic Leadership: Spearhead the development and execution of forward-thinking strategies. Conduct A/B testing, evaluate outcomes, and uphold best practices in essential commercial operations.
  • Stakeholder Collaboration: Navigate expectations and shape results through persuasive presentations, applied research, and detailed business analyses.
  • Agile Implementation: Balance analytical, tactical, and operational demands. Adjust promptly to shifting priorities and project requirements.
  • Team Leadership & Development: Assist in daily team oversight, effectively delegate responsibilities, and mentor junior analysts to foster team achievement.
  • Technical Mastery: Create and apply best practice coding solutions, ensuring thorough documentation and governance for all strategies.

What Distinguishes You:

  • Technical Expertise: Proficient in SQL with a hands-on approach to coding and problem resolution.
  • Analytical Insight: Strong numerical reasoning, utilizing mathematical and statistical techniques to provide value.
  • Clear Communication: Convey complex concepts effectively at all organizational levels, including executive teams.
  • Collaborative Mindset: Excel in a team-centric environment that prioritizes open dialogue and cooperation.
  • Proactive Attitude: Drive initiatives from conception to implementation, showcasing adaptability and ingenuity.

For further information regarding this opportunity, please consider reaching out to learn more about the role.