External Communications Specialist
4 weeks ago
Durham University is a distinguished institution recognized for its educational excellence and vibrant community. We pride ourselves on our diverse workforce and the unique opportunities we offer across various roles. Whether you are at the beginning, middle, or nearing the end of your career, we have a position that aligns with your skills and aspirations.
We invite you to explore the enriching environment we provide and the benefits of being part of our university community. More information about our institution can be found on our website.
The Role and Department Overview
Durham University is embarking on an ambitious strategy aimed at enhancing its global standing in research, education, and student experience. A key component of this strategy involves effectively promoting the University to various stakeholders, including:
• Prospective students and applicants;
• Potential academic and research partners;
• Collaborators in industry and business;
• Alumni and future graduates;
• Employers seeking to hire our graduates;
• Policymakers and influencers on a national and international scale.
The primary goal is to significantly elevate the awareness and reputation of Durham University worldwide.
This position is part of the Advancement Group, specifically within the Communications Team, reporting to the Communications and Engagement Manager (External). The objectives of the Advancement Group include:
• R1 (Reputation) - Enhancing global reputation;
• R2 (Recruitment) - Supporting international student recruitment;
• R3a (Return) - Driving philanthropic contributions;
• R3b (Return) - Strengthening alumni and supporter engagement;
• E (Engagement) - Fostering productive relationships with both internal and external communities.
The Communications Team is responsible for a range of activities, including:
1. Marketing our programs to attract home and international students;
2. Promoting the University and managing engagement with various stakeholders and influencers;
3. Upholding the University’s brand and proactively managing its global reputation.
Benefits of Working at Durham
Joining Durham University comes with a competitive salary and a host of fantastic benefits, including:
• 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off per year.
• Comprehensive travel support, including parking, a cycle-to-work scheme, and discounts with local transport providers.
• Extensive health and wellbeing support, including discounted gym memberships and access to a 24/7 Employee Assistance Programme.
• On-site childcare facilities and holiday camps for children aged 5-16.
• Generous family-friendly policies, including maternity and adoption leave.
• Commitment to professional development with a variety of training courses and opportunities for career advancement.
• Opportunities for staff volunteering to positively impact the local community.
• Discounts on various products and services through our benefits portal.
• Access to generous pension schemes.
For more details on our comprehensive rewards and benefits package, please visit our website.
Commitment to Equality, Diversity, and Inclusion
Durham University is dedicated to fostering an inclusive environment where everyone can thrive. We believe our workforce should reflect the diversity of the global community. Our commitment to equality, diversity, and inclusion is central to our mission and values. We actively encourage applications from underrepresented groups, including individuals with disabilities, women, and those from black, Asian, and minority ethnic backgrounds. We are committed to providing reasonable adjustments throughout the recruitment process to ensure fair treatment for all candidates.
Application Requirements
When applying, please demonstrate your relevant skills and experience that align with the role. The following criteria are essential:
Qualifications and Experience
1. A degree or equivalent experience, with ongoing professional development.
2. Relevant administrative experience in a dynamic office setting.
3. Experience in providing guidance and support to diverse customers and colleagues.
4. Proficiency in creating communication materials across various channels.
5. Experience in service delivery under pressure while maintaining quality.
6. Knowledgeable service provider contributing to the development of services and compliance with policies.
Skills and Abilities
7. Exceptional oral and written communication skills with the ability to build strong relationships.
8. Strong interpersonal skills, including negotiation and networking.
9. Proficient in digital tools, including Microsoft 365 and social media platforms.
Desirable Skills
10. Experience in reputation management and crisis communication.
11. Knowledge of compliance with regulatory policies.
12. Familiarity with the Higher Education sector.
To proceed to the assessment stage, candidates must provide evidence of meeting the essential criteria outlined above. Applications should include a CV and a covering letter detailing how you meet the criteria.
Durham University will process your data in accordance with its Privacy Statement. All applicants must meet applicable immigration requirements.
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