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Academic and Operations Officer
1 month ago
Long Lane Surgery is seeking a dedicated and enthusiastic Operations Manager with strong leadership skills to oversee the day-to-day operations of our practice.
Key Responsibilities:- Provide first-line supervision to the Management Team and ensure these areas work efficiently.
- Support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
- Focus on the day-to-day operability of the practice and support the practice manager leading the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.
- Deputise for the Practice Manager.
- Act as the primary point of contact for NHS(E), CCG, PCN, community services, suppliers and other external stakeholders in the absence of the Practice Manager.
- Support the practice and management team with continuous improvement and change initiatives.
- Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.
- Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
- Prepare agendas for, and chair practice meetings.
- Manage the clinical system, ensuring IT security and IG compliance at all times.
- Respond to and resolve all local IT issues where appropriate.
- Ensure the effective use of ERS, EPS and other IT programmes.
- Assist in ensuring all staff are up to date with all mandatory training requirements.
- Assist with the ordering of stationery and supplies, and ensure effective stock control as required.
- Act as the building manager, dealing with defects, maintenance and all other associated tasks.
- Ensure all staff have the appropriate smart card access to the clinical system.
- Coordinate portable appliance testing (PAT).
- Maintain an equipment log.
- Manage asset registers as directed by the Practice Manager.
- Coordinate all staff absences, maintaining an effective absence register.
- Act as the communication link between the management team and staff.
- Represent the practice locally as required.
- Maintain a working knowledge of ICB initiatives.
- Maintain a working knowledge of CQC requirements.
- Maintain a working knowledge of QOF requirements.
- Competitive salary (depending on experience) and NHS Pension.
- 37.5 hours per week with the possibility of a 4-day work week.
- 5 weeks of annual leave plus bank holidays.
- Established workflow protocols.
- In-house career development and mentoring.
- Opportunities to learn new skills.
- Regular investments in both collective and individual staff training.
- Daily team coffee break with Nespresso.
- Innovative and forward-thinking environment.
- Close collaboration with our established Primary Care Network, Community Services, and the ICB.
- In-house minor surgery, joint injections, coils, Nexplanon, hand surgery, and vasectomy.
- A collaborative and supportive team that includes:
2 Partners, 6 Salaried GPs, 3 Advanced Nurse Practitioners, 2 Paramedics, 2 Practice Nurses, 1 Trainee Nursing Associate, 2 Health Care Assistants, 2 Phlebotomists, and 3 Pharmacists.
Medications Team managing patient medication queries and discharge letters.
Efficient and friendly administrative support.
Well-trained Care Navigators for effective patient signposting.
A dedicated Mental Health Practitioner and Social Prescribing team.
Additional Benefits:
- State-of-the-art facilities and modern medical equipment.
- Professional development opportunities.
- Team-building activities and social events.
- Employee wellness programs to support your health and well-being.
- A positive and inclusive workplace culture where everyone's voice is heard.
Job Summary:
- To provide first line supervision to the Management Team and to ensure these areas work efficiently.
- To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
- To focus on the day-to-day operability of the practice and support the practice manager leading the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.