Wealth Operations Director

2 months ago

London, Greater London, United Kingdom Plum Fintech Full time
About the Role

We are seeking an experienced and results-driven Wealth Operations Manager to join our Operations team at Plum Fintech. As a key member of our team, you will be responsible for leading the day-to-day operations of one of our wealth operations teams, with a focus on transfers and customer support.

Key Responsibilities
  • Oversee the daily operations of the team, ensuring efficient allocation, handling, and processing of operational tasks, and acting as an escalation point for team queries.
  • Manage customer communication and complaints regarding wealth products effectively, ensuring fair treatment of customers.
  • Act as a point of contact for other teams and external providers, attending and representing the team in relevant meetings.
  • Ensure that team processes and procedures are well-mapped, documented, and up-to-date.
  • Identify inefficiencies and opportunities for process improvements to increase efficiency and service quality.
  • Conduct effective 1:1 meetings, training, and coaching sessions, identifying skill gaps and arranging necessary training.
  • Foster a positive working environment and build strong relationships with other business units.
  • Track team KPIs and create management reports, escalating issues when trends affect team performance.
  • Collaborate with Product and Tech teams to resolve issues, automate processes, and improve internal tooling.
Ideal Candidate
  • Minimum 3 years of experience in wealth operations or a similar function, with at least 2 years of experience in a leading capacity.
  • Excellent knowledge of ISA & pension regulations and reporting requirements.
  • Working experience of the CASS rules, particularly CASS 6 & 7.
  • Experience of cash and stock reconciliations.
  • Experience working at a FinTech company in a fast-paced environment.
What We Offer
  • Stock options as part of our equity scheme.
  • Private health insurance.
  • Annual training budget.
  • Flexible remote working options, with a minimum of 2-3 days per week in our London office.
  • Team breakfasts and lunches, as well as a plentiful supply of fruit, snacks, and coffee.
  • Free Plum Premium subscription.
  • 2 weeks paid sabbatical after 4 years of service.
  • 25 days holiday per year, excluding bank holidays.
  • 45 days work-from-anywhere.
  • Employee referral scheme up to £4000.
  • 1 day paid leave for volunteering.
  • Enhanced maternity pay.
  • Team trip to secret destinations once a year.

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