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Adult Service Manager

2 months ago

Bristol, Bristol, United Kingdom NHS Full time
Job Title: Adult Service Manager

We are seeking an experienced and motivated Adult Service Manager to join our team at Mendip Vale Medical Group. As a key member of our management team, you will be responsible for delivering effective patient care and leading our Patient Co-ordinator and Administrative teams to navigate and signpost patients' care to the most appropriate service or clinician.

Main Responsibilities:
  • Lead the Patient Co-ordinator and Administrative teams to deliver effective patient care and navigate patients' care to the most appropriate service or clinician.
  • Develop, motivate, and coach team members to maintain up-to-date knowledge of systems and processes to deliver administrative and organisational KPIs.
  • Use key Management Information (MI) to improve team performance and enhance the patient journey.
  • Effectively plan and manage staff resource via suitable rota planning and proactively manage patient/workflow demand within an operational capacity during agreed and peak periods.
  • Responsible for implementing and managing stage 1 complaints.
  • Work closely with other Patient Services Managers to facilitate a collaborative, transparent, and knowledge-sharing environment between all Surgeries.
Requirements:
  • NVQ3 or equivalent in Management or ILM qualification (or equivalent experience).
  • Sound educational background (Min Maths & English GCSEs, grade C or above).
  • Evidence of continued learning/personal development in relevant field.
  • Education to Masters level or equivalent experience.
Person Specification:
  • Understanding of the service delivery plan and ability to implement within a team.
  • Ability to cope and manage rapid and sustained change.
  • Ability to represent the organisation at an operational level.
  • Ability to manage time and achieve deadlines.
  • Excellent communication skills, both oral and written, with ability to present information clearly and succinctly.
  • Ability to foster and maintain positive working relationships with a wide range of people.
  • Ability to review data and reports, translating them into a service delivery plan.
Other Requirements:
  • Patient-focused and compassionate about delivery of safe and effective care.
  • Ability to demonstrate commitment to Mendip Vale's ethos and values.
  • Positive attitude, self-motivated, and able to motivate others.
  • Credibility with clinicians and managers able to gain respect, trust, and co-operation quickly.
  • Resilient and flexible to meet service needs.
  • Self-aware and diplomatic.
  • Ability to work across sites and travel to attend meetings/training/support in other locations in the interests of MVMG as required.
  • Ability to attend meetings outside core hours as required.