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Hotel Operations Manager

2 months ago

Midlothian, United Kingdom The University of Edinburgh Full time

UE06 - £32,962 - £38,205

Accommodation, Catering and Events; Business Development and Occupancy

Full time - 35 hours per week

Open ended (Permanent)

We are seeking an experienced and passionate Front Office Manager to join our hotel team at The University of Edinburgh.

The Opportunity:

As a Front Office Manager, you will be responsible for delivering world-class hospitality and ensuring a seamless guest experience. You will be an ambassador for our hotel brand and will work closely with our reception team to provide exceptional customer service.

This is an excellent opportunity for personal and professional development, with the chance to take on additional responsibilities and contribute to the growth of our hotel business.

Key Responsibilities:

  • Manage the front desk and reception area, ensuring a high level of customer service and satisfaction.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Work closely with the hotel team to ensure seamless communication and collaboration.
  • Monitor and analyze guest feedback and make recommendations for improvement.
  • Ensure compliance with hotel policies and procedures.

Requirements:

  • Proven experience in a front office or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Flexibility to work across weekends and cover shifts as required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.