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Service Administrator
2 months ago
About Trust Systems
Trust Systems Limited is a small business that specializes in providing critical digital, network, and cloud solutions to its market-leading clients. We pride ourselves on delivering high-quality services and offering a client-facing service desk to ensure the smooth running of our solutions.
Our Mission
Our goal is to offer scalable infrastructure solutions that meet the needs of our clients. We strive to provide excellent customer satisfaction and support our team members in their roles.
Job Summary
We are seeking a highly skilled Service Administrator to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients via various means, including phone, email, and chat. They will also be responsible for troubleshooting and resolving software and hardware issues, as well as assisting clients in navigating and utilizing various accounting software systems.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, or chat
- Troubleshoot and resolve software and hardware issues for clients
- Assist clients in navigating and utilizing various accounting software systems, such as PeopleSoft, Workday, QuickBooks, Sage, Xero, etc.
- Guide clients through data entry processes and ensure accurate input of financial information
- Proficiency in using various accounting software systems, such as PeopleSoft, Workday, QuickBooks, Sage, Xero, etc.
- Attention to detail for accurate data entry and analysis
- Familiarity with the financial services industry is a plus
What We Offer
- Bonus scheme
- Yearly bonus
- Company events
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Requirements
- Ability to commute or relocate to Cirencester
- Availability to work Wednesday to Sunday, 11am - 8pm or 1pm - 10pm
