Accommodation Office Team Leader
4 weeks ago
We are seeking a highly skilled and experienced Accommodation Office Team Leader to join our team at Capita. As a key member of our team, you will be responsible for ensuring the consistent, safe, efficient, and cost-effective delivery of services within contractual performance levels and obligations.
Key Responsibilities- Leadership and Management
- Lead and manage a team of accommodation staff to achieve high-quality service delivery.
- Develop and implement effective performance management strategies to drive team performance and growth.
- Ensure the delivery of accommodation services meets contractual performance levels and obligations.
- Develop and implement processes to improve service efficiency, quality, and customer satisfaction.
- Communicate effectively with stakeholders, including team members, customers, and senior management.
- Collaborate with other teams to achieve business objectives and improve service delivery.
- Ensure compliance with health, safety, and quality policies and procedures.
- Identify and implement opportunities to improve health, safety, and quality performance.
- Develop and implement training and development programs to enhance team skills and knowledge.
- Encourage and support team members to achieve their career goals and aspirations.
- A competitive basic salary.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave, paternity pay, and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal. We will be in touch with you regarding your application shortly. If you need to contact our recruitment team, please email Capita Recruitment Team.
Capita is a consulting, transformation, and digital services business.
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