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Legal Service Desk Analyst

2 months ago

Bristol, Bristol, United Kingdom VIQU Limited Full time
Job Overview
VIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email, with a focus on ITIL, Service Now, and iManage.

Key Responsibilities
• Triage and resolve tickets in a timely and efficient manner
• Provide technical support for IT systems and applications
• Collaborate with the legal team to understand and resolve service desk issues
• Maintain accurate records of service desk interactions

Requirements
• Strong technical skills and knowledge of ITIL, Service Now, and iManage
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer
VIQU Limited is a dynamic and innovative company that offers a range of benefits to its employees, including opportunities for professional growth and development.