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Service Advisor

2 months ago


Reading, Reading, United Kingdom Reed Full time
Senior Service Advisor

Annual Salary: £28,500 (£40,000 OTE)

Location: Basingstoke, Hampshire

Working Hours: Monday to Friday: 08:00 - 18:00, 1 in 3 Saturdays: 08:30 - 12:30

Reed is seeking an experienced Service Advisor to provide exceptional customer service and support to our clients in Basingstoke.

Key Responsibilities:
  1. Act as the primary point of contact for customers seeking advice, servicing, and repairs for their vehicles.
  2. Provide customers with estimates and timely updates on the status of their vehicle's service or repair.
  3. Monitor workshop job progress, advising service reception of any delays or complications.
  4. Offer guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Benefits:
  1. 30 days holiday, including Bank holidays, plus additional holiday entitlement for length of service milestones.
  2. Discounted MOTs, Service & Parts.
  3. Life Assurance Benefit.
  4. BEN – Employee Assistance Programme.
  5. Excellent development opportunities.
  6. Role-dependent benefits such as toolbox insurance, company car scheme, and uncapped earnings potential through commission or bonus structures.

For more information, please contact James Coyle in the Reed Basingstoke office.