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Senior Client Advisor

2 months ago

Bicester, Oxfordshire, United Kingdom Bicester Village Full time
{"Overview": "

Unlock Your Potential as a Senior Client Advisor

At Bicester Village, we are seeking a highly skilled and motivated Senior Client Advisor to join our team. As a Brand Ambassador, you will be responsible for delivering exceptional customer service, driving sales growth, and supporting the management team in store operations.

", "Responsibilities": "

Key Responsibilities

• Ensure a unique client experience, creating a long-lasting relationship and providing a warm and welcoming environment.

• Embody the attitudes of the Moncler Customer Experience: warmth, empathy, curiosity, agility, and business acumen.

• Achieve individual objectives and contribute to the achievement of the team's objectives.

• Advise clients on the Brand and all product categories, developing in-depth knowledge of Moncler, products, and collections.

• Demonstrate commercial acumen and advanced skills in Clienteling, using various tools to retain customers, recruit new ones, and develop long-term relationships.

• Carry out day-to-day tasks of the store: floor management, customer reception, opening/closing of the store.

• Assist in stock and store management, VM, after-sales service, and cash desk.

• Support the management team in the development of the team using on-the-spot coaching and training.

• Actively contribute to the training and development of new team members.

", "Qualifications": "

Requirements

• Previous experience in sales roles.

• Experience in structured fashion luxury/retail companies is a plus.

• Previous international experience in professional and non-professional contexts.

• Passion for retail, client service, and luxury fashion.

• Excellent understanding of the luxury sector and product sensitivity.

• Strong communication skills.

• Willingness to evolve in the organisation and relocate (if required).

• Fluency and sophistication in English and another language is a plus.

• Digitally aware and open to new ways of working.

• Ability to work in a fast-paced, changing environment.

", "Need Help Finding the Right Job?": "

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", "Language": "en-US"}