Travel Money Advisor

4 weeks ago

Scunthorpe, North Lincolnshire, United Kingdom Travelex Full time
Job Title: Travel Money Advisor

Are you passionate about helping customers navigate the world of international money? Do you have a keen eye for detail and a knack for building relationships? We're looking for a skilled Travel Money Advisor to join our team at Travelex

About the Role:

As a Travel Money Advisor, you'll be the go-to expert for customers seeking foreign exchange solutions. You'll work closely with our retail customers to understand their travel and currency needs, providing tailored advice and support to ensure their experience is seamless and stress-free.

Key Responsibilities:
  • Nurture and form relationships with customers to gain a deeper understanding of their travel and currency requirements
  • Establish yourself as a trusted advisor, providing expert guidance on Travelex products and services
  • Process foreign exchange transactions accurately and efficiently, ensuring customer satisfaction and loyalty
  • Deliver on key performance goals, both procedural and customer-focused
  • Utilize your attention to detail to process daily online FX requests and deliveries
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures
What We're Looking For:

We're seeking a highly skilled and motivated individual with a passion for delivering exceptional customer service. You'll need to be numerically proficient, IT-savvy, and a great communicator with a desire to succeed. If you're a team player who thrives in a fast-paced environment, we want to hear from you

Interview Process:

Our interview process typically involves a screening call, online interview, and in-person meeting with our Bureau Manager. We'll give you a comprehensive overview of the role and our company culture, and you'll have the opportunity to ask questions and learn more about our team.

About Travelex:

We're a leading specialist provider of foreign exchange, dedicated to simplifying our customers' access to international money. With a strong brand and market footprint, we're committed to delivering exceptional results, service, and positive experiences to our customers every day.

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